Refund policy

90-Day Money-Back Guarantee

Your satisfaction matters to us. If, for any reason, you are not completely satisfied with your purchase, you have 90 days from the date you received your order to return it for a full refund — no hassle, no hoops.

To be eligible for a refund, the item must be in good condition and in its original packaging. To start a return, simply email us at info@findsenso.com with your order number and we will send you return instructions right away. All refunds are processed through the original payment method used at checkout.

Faulty, Damaged, or Wrong Products

Received something that is not right? We are sorry about that, and we will make it right. If your item arrives faulty, damaged, or incorrect, email us immediately at info@findsenso.com with your order number and a brief description of the issue. We will send a free replacement as quickly as possible — no return shipping costs on our end.

Cancellation After Ordering

Changed your mind before it ships? Contact us as soon as possible at info@findsenso.com. We process and ship orders every business day, Monday through Saturday. If your order has already been dispatched, cancellation is no longer possible, but you can still return the item under our 90-day guarantee for a full refund.

Change of Mind / Exchanges

Need a different product? No problem. Contact us at info@findsenso.com within the 90-day money-back period and we will arrange an exchange for you. Please note that for hygiene reasons, only unused products in their original packaging can be accepted for exchange. We are unable to accept change-of-mind returns after the 90-day period has elapsed.

Never Received Your Order

If your tracking shows "delivered" but you have not received your package, reach out to us within 7 days of the delivery date at info@findsenso.com. We will investigate the situation promptly and issue a refund or send a replacement — whichever you prefer.

How Long Will My Return Take to Process?

We aim to process your return within 1 business day of receiving the item back. Once processed, please allow 3–7 business days for the refund to appear in your account, depending on your bank or payment provider.